Terms of service

Welcome to Matte Collective. By accessing or purchasing from our website (www.mattecollective.com.au), you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. General

  • This website is operated by Matte Collective. Throughout the site, the terms “we”, “us” and “our” refer to Matte Collective.

  • By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

  • We reserve the right to update, change or replace any part of these Terms by posting updates on our website.

2. Online Store Terms

  • You may not use our products for any illegal or unauthorized purpose.

  • You must not transmit any worms, viruses, or destructive code.

  • A breach or violation of these Terms will result in an immediate termination of your services.

3. Products

  • All products are handmade, and slight variations may occur.

  • We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction.

  • Prices are subject to change without notice.

4. Accuracy of Information

  • We strive for accuracy, but we do not guarantee that product descriptions, pricing, or other site content are error-free.

  • In the event of an error, we may correct it and update your order accordingly.

5. Orders & Payments

  • All orders placed through our website are subject to acceptance and availability.

  • Payment must be made in full at the time of purchase.

  • We accept major credit/debit cards and other payment methods offered at checkout.

6. Shipping & Delivery

  • Delivery times are estimates only and may vary.

  • Once an order is dispatched, we are not responsible for delays caused by postal or courier services.

7. Returns & Refunds

  • Please refer to our Return & Refund Policy for details.

8. Limitation of Liability

  • Matte Collective is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

  • Our total liability shall not exceed the purchase price of the product.

9. Governing Law

  • These Terms of Service shall be governed by and construed in accordance with the laws of Queensland, Australia.

10. Contact Information

Questions about the Terms of Service should be sent to us at mattecollective24@gmail.com